FREE SHIPPING

We provide free shipping for orders over $70 from our warehouses in Sydney.

SHIPPING TIME

You can expect your parcel within:

• Standard shipping: 3-7 business days from when it leaves our warehouse.
• Express shipping: 1-3 business days from when it leaves our warehouse.

Orders received before 2pm leave the warehouse that day.

We will send you a notification email when your order is confirmed and when it has been shipped.

FAST SHIPPING ACROSS AUSTRALIA

We are proud to offer national shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Neuchu is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at jordan@neuchu.com.au and we will do our best to help you out.